Refund policy

Return Policy
At FurFun, we offer a 30-day return period, meaning you have up to 30 days after receiving your product to request a return.

Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
  • It must be accompanied by proof of purchase or an invoice.

You can initiate a return request by contacting us at info@furfun.nl. Returns should be sent to the following address:

FurFun
Jimmy Brownstraat 20
1336 KD Almere, Netherlands

Please note: Items returned without prior approval will not be accepted.

Return Costs

The cost of returning an item is your responsibility unless the product was delivered defective or you received the wrong item.

Damage and Issues

Please inspect your order upon receipt. Contact us immediately if an item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as supplements, snacks, and food).
  • Custom-made or personalized products.
  • Hygiene products (such as grooming products) where the packaging has been opened.

If you have questions about specific items, please contact us. Gift cards cannot be returned.

Exchanges

The quickest way to ensure you get what you want is to return the item and then place a new order for the desired item.

Right of Withdrawal Within the EU

If you are a consumer residing in the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason.

To exercise this right, the item must:

  • Be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
  • Be accompanied by proof of purchase or an invoice.

The cost of returning the item is your responsibility.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, your refund will be processed within 10 business days via your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If you have not received your refund after 15 business days, please contact us at info@furfun.nl.

If you have any further questions about our return policy, feel free to contact us at info@furfun.nl.