Privacy policy

Last Updated: January 13, 2025

Privacy Policy FurFun
At FurFun, we value your privacy and are committed to protecting your personal data. In this privacy policy, we explain what data we collect, why we collect it, and how we process and protect it.

By using our website or services, you agree to this privacy policy.

1. Who are we?

FurFun is located at:

  • Jimmy Brownstraat 20, 1336 KD Almere, Netherlands
  • Email: info@furfun.nl

If you have any questions about this privacy policy, feel free to contact us at the above email address.

2. What data do we collect?

We collect and process the following data:

  • Personal Data: Name, address, phone number, email address, and payment details.
  • Usage Data: Information about your use of our website, such as IP address, browser information, and website activities (cookies).
  • Transaction Data: Details about your purchases and orders.
  • Communication Data: Information you provide through email, contact forms, or other communication channels.

3. Why do we collect this data?

We use your data for the following purposes:

  • Order Processing: To process, ship, and deliver your purchases.
  • Customer Service: To answer inquiries and provide support.
  • Marketing: To inform you about offers, new products, or services (only with your consent).
  • Website Optimization: To improve our website and user experience.
  • Legal Obligations: To comply with tax and administrative regulations.

4. On what legal grounds do we base the processing?

We process your data based on:

  • Performance of a Contract: To process and deliver your orders.
  • Consent: For marketing purposes (you can withdraw consent at any time).
  • Legal Obligation: To comply with administrative and tax regulations.
  • Legitimate Interest: To optimize our website and provide a better user experience.

5. How do we protect your data?

We take appropriate technical and organizational measures to secure your data against loss, misuse, unauthorized access, disclosure, or alteration, such as:

  • Data Encryption (SSL Certificates).
  • Secure Servers and Firewalls.
  • Restricted Access to Personal Data.

6. With whom do we share your data?

We only share your data with third parties when necessary for our services, such as:

  • Logistics Partners: For delivering your order.
  • Payment Providers: For processing payments.
  • IT Service Providers: For hosting and securing our website.
  • Legal Authorities: When required by law or regulation.

We never sell your data to third parties.

7. Cookies and Tracking Technologies

We use cookies to operate our website and enhance your user experience.

  • Essential Cookies: Required for the website to function properly.
  • Analytical Cookies: To gather statistics about website usage.
  • Marketing Cookies: For personalized ads and offers (only with your consent).

Upon your first visit, we will ask for your consent to use non-essential cookies. You can adjust your cookie preferences in your browser settings at any time.

8. How long do we retain your data?

We retain your personal data no longer than necessary for the purposes for which it was collected unless we are legally required to retain it longer. Generally, we follow these retention periods:

  • Order Data: 7 years (legal tax retention period).
  • Marketing Data: Until you unsubscribe from our marketing communications.
  • Usage Data: 26 months (Google Analytics default).

9. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: Request the data we have about you.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure: Request deletion of your data.
  • Right to Restriction of Processing: Ask us to limit certain data processing activities.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to processing for direct marketing or based on legitimate interest.
  • Right to Lodge a Complaint: File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl if you believe we are not processing your data correctly.

To exercise these rights, contact us at info@furfun.nl.

10. Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time. The latest version will always be available on our website. In the case of significant changes, we will notify you via email or a notice on our website.

If you have any questions about this privacy policy, feel free to contact us at info@furfun.nl.